Chapter 9 — From Firefighting to Systemic Repair (Tikkun): Architecture in the World of Causes
Opening: The Day Starbucks Closed 7,100 Stores at Once
On February 26, 2008, at 5:30 PM, something unprecedented happened in the United States. 7,100 branches of the world's largest coffee chain, Starbucks, locked their doors. A simple sign was hung on the doors: "We are taking time to perfect our espresso".
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